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Terms and Conditions

Last Updated: March 15, 2025

 

1. Introduction

Welcome to NewRole.AI. These Terms and Conditions ("Terms") govern your access to and use of the NewRole.AI website, products, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

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2. Definitions

  • "Company", "we", "us", or "our" refers to NewRole.AI.

  • "Website" refers to NewRole.AI, accessible from https://newrole.ai

  • "Service(s)" refers to the AI integration solutions, consulting services, implementation services, and any other offerings provided by NewRole.AI.

  • "You" refers to the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

  • "Content" refers to all information, data, text, graphics, images, video, and other materials that may be created, posted, or otherwise made available through the Services.

 

3. Services

3.1 Service Description

NewRole.AI provides AI integration solutions and implementation services to businesses. Our Services include, but are not limited to:

  • AI implementation and integration with existing business systems

  • Custom AI solution development

  • Consulting services related to AI integration

  • Ongoing support and maintenance of AI solutions

 

3.2 Service Availability

We strive to ensure our Services are available 24 hours a day. However, we do not guarantee that our Services will be available at all times. We will not be liable if, for any reason, all or any part of the Services are unavailable at any time or for any period.

 

3.3 Service Modifications

We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

 

4. Accounts

4.1 Account Creation

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Services.

 

4.2 Account Security

You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

4.3 Account Termination

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

 

5. Intellectual Property

5.1 Our Intellectual Property

The Services and their original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of NewRole.AI and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of NewRole.AI.

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5.2 Your Content

You retain any and all of your rights to any Content you submit, post, or display on or through the Services, and you are responsible for protecting those rights. You grant us a license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Services.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

 

6. Payment Terms

6.1 Fees

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

 

6.2 Billing

We use third-party payment processors to bill you through a payment account linked to your account. The processing of payments will be subject to the terms, conditions, and privacy policies of the payment processors in addition to these Terms.

 

6.3 Refunds

All purchases are non-refundable except as required by law or as explicitly stated in a separate service agreement. If you believe you are entitled to a refund, please contact us at help@newrole.ai.

 

7. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local, or international law or regulation

  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way

  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation

  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity

  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful

  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services or expose them to liability

 

8. Limitation of Liability

In no event shall NewRole.AI, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services

  • Any conduct or content of any third party on the Services

  • Any content obtained from the Services

  • Unauthorized access, use, or alteration of your transmissions or content

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

 

9. Disclaimer

Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

NewRole.AI does not warrant that the Services will function uninterrupted, secure, or available at any particular time or location; that any errors or defects will be corrected; or that the Services are free of viruses or other harmful components.

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10. Indemnification

You agree to defend, indemnify, and hold harmless NewRole.AI and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Services

  • Your violation of any term of these Terms

  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right

  • Any claim that your Content caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Services.

 

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law provisions.

 

11.2 Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco, California, using the English language in accordance with the Arbitration Rules and Procedures of JAMS then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.

 

11.3 Class Action Waiver

Any arbitration under these Terms will take place on an individual basis. Class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER.

 

11.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court.

 

11.5 Injunctive Relief

Notwithstanding the foregoing, we maintain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

 

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.

 

13. Service Level Agreement (SLA)

For enterprise customers, we offer a separate Service Level Agreement that guarantees specific performance metrics, availability, and support response times. Please contact us for details about our SLA offerings.

 

14. Termination

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

16. Digital Millennium Copyright Act (DMCA)

16.1 DMCA Notice and Procedure

If you believe that content available on or through our Services infringes one or more of your copyrights, please immediately notify us by providing a written notice ("DMCA Notice") containing the information described below to our designated copyright agent. Your DMCA Notice may be forwarded to the party that made the content available.

  • Identification of the copyrighted work that you claim has been infringed;

  • Identification of the material that you claim is infringing and information reasonably sufficient to permit us to locate the material;

  • Your contact information, including your address, telephone number, and email;

  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and

  • Your physical or electronic signature.

Our designated copyright agent for notice of alleged copyright infringement is:

  • DMCA Agent

  • NewRole.AI

  • Barcelona, Șanț Nicolau 11, pr-l 3, 08014

  • Email: help@newrole.ai

 

16.2 Counter-Notice

If you believe your content that was removed (or to which access was disabled) is not infringing, was incorrectly removed due to a mistake or misidentification of the material, you can file a counter-notice by providing us with the following information:

  • A physical or electronic signature of the user;

  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

  • A statement under penalty of perjury that the user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and

  • The user's name, address, telephone number, and email address, and a statement that the user consents to the jurisdiction of the federal court for the judicial district in which the user's address is located, or if the user's address is outside of the United States, for any judicial district in which the service provider may be found, and that the user will accept service of process from the person who provided the DMCA notification or an agent of such person.

 

17. Accessibility

NewRole.AI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

 

18. U.S. Government Rights

If you are a U.S. Government user, the Services are provided as "commercial computer software" and "commercial computer software documentation," consistent with the Federal Acquisition Regulation and agency supplements, as applicable.

 

19. Export Compliance

The Services may be subject to U.S. export and re-export control laws and regulations, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce. You agree to comply with all applicable export and re-export control laws and regulations, including the EAR, and you shall not export, re-export, or transfer any software, technology, or information to any country, entity, or individual to which such export, re-export, or transfer is restricted or prohibited by applicable law.

 

20. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

 

21. Electronic Communications

When you use the Services or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

22. Entire Agreement

These Terms constitute the entire agreement between you and NewRole.AI regarding our Services and supersede and replace any prior agreements we might have had between us regarding the Services.

 

23. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: help@newrole.ai

  • Postal address: Barcelona, Șanț Nicolau 11, pr-l 3, 08014

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